TERMS AND CONDITIONS OF SALE
placing an order with us you are agreeing to and accepting these Terms and
1. ACCEPTANCE OF ORDERS
1.1 All business is transacted between us and customers or prospective customers on
these conditions. Conditions proposed by the customer shall apply only when
they are expressly accepted by us in writing.
1.2 Placing an order does not constitute our acceptance of the order. Acceptance is only granted when we have confirmed (by email or in writing) the order. We reserve the right to decline acceptance of any order. Any order placed by a customer shall constitute an offer open for acceptance by us at any time until a written notice withdrawing the order is received.
All items are
subject to availability. Customers will be advised should a product be out of
stock, and will retain the option to cancel the delivery period be lengthened.
2.1 All orders will be deemed to be
at the advertised price for the goods at the point of confirming your order,
unless agreed otherwise. All prices are subject to change without notice.
All prices stated are net of VAT,
other taxes, insurance, transport and packing unless specified otherwise.
3.1 Delivery will be to the address
stated in the order unless specified otherwise.
3.2 Dates and times for delivery are
given in good faith, but do not constitute part of the agreement.
3.3 The customer may ONLY cancel an order if
the goods have not been despatched.
3.3 Damage or Loss in transit: Goods
shall be deemed to have been delivered free of any defect or shortage which
would be apparent upon inspection at delivery, unless the customer makes a note upon
delivery of it on the delivery note, countersigned by the carrier
and notifies us in writing or by email the same day.
3.4 Defects or shortages on unpacking: Any problems apparent on unpacking must be reported to us in writing or by email within 7 days of receipt of the delivery. After this, Grandma Wild’s will not accept any claims for shortages or damages.
3.5 In the case of any such defect which might be the subject of a claim against a third party (such as the carrier or an insurance company) we shall have no liability unless the customer in addition to notifying us as a foresaid –carries out all such steps as are necessary (and as the customer having made enquiry knows of) to enable a claim to be brought against such third party. In any such case we shall not be liable in respect of any such claim unless the customer keeps the goods the subject matter of the claim in the same state as they were in when the subject matter of the claim was discovered until we and/or any relevant third party have had a reasonable opportunity to inspect them.
3.6 Subject to defects noted as above, customers will be deemed to have accepted (and thereby to have lost the right to reject) all goods once they have been unpacked.
3.7 We shall have no liability for non-delivery of goods actually despatched unless informed in writing or by email within 7 days of the date by which the customer might reasonably have expected the goods to be delivered.
3.8 Risk shall pass to the customer upon delivery of the goods or (where a customer is to collect goods from us) on the date that we have given the customer to collect the goods (whether or not the customer collects them on that date).
3.9 Delivery charges vary depending on the type of products ordered and the service you select. For full details of our current delivery charges contact refer to the “Delivery options” section on our website.
4.1 Payment is required prior to the goods being despatched unless credit terms have been expressly agreed. This applies not withstanding a previous course of dealing on credit, even in connection with previous consignments of the same order. Credit terms may be amended or withdrawn at any time.
4.2 Invoice payments shall be in UK pounds sterling (GBP) free of deductions and bank charges to our nominated UK bank, unless agreed otherwise in writing.
4.3 We reserve the right to charge interest at 2% per month compounded monthly on all sums not paid when they fall due, calculated on the balance from time to time outstanding, as well after as before judgement.
4.4 We reserve the right (by way of liquidated damages) to make an administration charge in respect of each invoice not paid within 14 days of its due date. The charge currently is £100 plus VAT but is subject to six monthly reviews.
4.5 Where money is owed to us on several accounts we may allocate any money received to any such account not withstanding any purported allocation made by the customer.
4.6 Where credit terms have been agreed they shall be automatically cancelled and all outstanding debts shall fall immediately due and payable in the event of any money not being paid on the due date.
4.7 If, at a time, when any money is due by the customer to us, any amount is due by us to the customer or to any company then in the group (as defined in the Companies Act) of which the customer is a member, we shall have the right at our option to set off the one amount against the other and the customer as agent for all companies now or hereafter in its group consents thereto.
5. REFUNDS FOR RETURN OF GOODS
5.1 Full money back (excluding the cost of shipping) for returned goods is available provided the customer contacts Sales within 14 days of receipt. The product must be in original packaging unopened .The customer is solely responsible for the full cost of returning the goods. Grandma Wild’s cannot be held liable for any goods which on being returned to us by the customer are lost in transit.
5.2 In refunding any monies we will retain the cost of shipping the goods out to the customer.
5.3 In refunding any monies, we may retain an administrative cost if the customer returns the goods damaged.
5.4 In refunding any monies, we may retain an administrative cost if the customer has not, in our view, taken due advice in ordering the correct product.
PROPERTY IN GOODS
6.1 Not withstanding risk having passed, title in goods shall not pass until payment has been received by us in full for the relevant goods.
6.2 We shall have the right to retain or recover all goods in which we have title and shall have the right to enter upon the customers or any other premises where we reasonably believe the goods to be situated for that purpose and the customer will indemnify us for all costs, claims and expenses arising.
6.3 So long as the title to goods supplied to the customer remains vested in us, the customer shall have the right to use (including selling) the goods in the ordinary course of its business (but not further or otherwise) but shall if so directed by us keep our goods separate from other goods and labelled to indicate our ownership of them and where goods are sold shall remit the proceeds thereof as our trustee to an account designated by us.
These Terms and Conditions do
not affect your legal rights.